General Terms and Conditions Quiz Room Australia

‚ÄćTHESE TERMS

1.1 These are the terms and conditions on which you join us at Quiz Room

1.2 Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide the Quiz Room experience to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Please note that, if you are making the booking on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these terms and are in receipt of all relevant information relating to the booking. Quiz Room shall not be responsible if members of your group are unable to participate in Quiz Room as a result of you failing to provide them with all the relevant information.

INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are QUIZ ROOM SYDNEY PTY LTD trading as Quiz Room Sydney with an ABN of 34 659 757 123 and QUIZ AND VIRTUAL ROOM PERTH PTY LTD trading as Quiz Room Perth with an ABN of 53 670 369 865.

2.2 You can contact us by using the contact details as setout in the ‚ÄėContact‚Äô section of our website.

2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address provided to us in your booking.

OUR CONTRACT WITH YOU

3.1 Only person(s) who are at least 18 years of age are permitted to book a game.

3.2 It is your responsibility to check that any booking details issued to you are accurate and your details are correct on the online booking form. By submitting an online booking form you warrant to Quiz Room that all details supplied by you are true and accurate.

3.3 Our acceptance of your booking will take place when your payment is processed successfully, and you reach the booking confirmation page, at which point a contract will come into existence between you and us. We will also send you an email confirmation. Quiz Room will not send further confirmation via post or text message.

3.4 If we are unable to accept your booking, for example because of limitations on our resources, we will inform you of this in writing and will not charge you.

3.5 We will assign a booking reference to your booking and tell you what it is when we accept your booking, and include it in the booking confirmation email. It will help us if you can tell us the booking reference whenever you contact us about your booking.

YOUR QUIZ ROOM EXPERIENCE

4.1 We will deliver the Quiz Room experience to you on the date specified in the booking confirmation email that we sent you.

4.2 The game is designed for a team of 4-18 people per room with 6 podiums per room. You have the room to yourselves and are not joining another group. If you have more than 6 players in one room you will be grouped into teams of 2 or 3per podium. 

4.3 You acknowledge that it is your responsibility to contact us regarding the suitability of our games for any health or disability issues that you may be concerned about.

4.4 Please note that, unfortunately, no-one under the age of eight (8) may take part in the Quiz Room experience.

4.5 Also, any participants aged eight (8) or over but under the age of fifteen (15) must be accompanied by a person at least aged fifteen (15) who may enter the room free of charge. You will not be entitled to a refund for places not filled as a result of these age restrictions.

4.6 All players at Quiz Room by making a booking agree to undertake not to discuss, divulge or circulate any information regarding the content of the games or any other proprietary information, unless expressly authorised in writing. By playing the games, all players agree not to pass on this information or they will render themselves liable to prosecution under breach of confidentiality rules.

4.7 Quiz Room reserves the right to charge guests for any damage, which is intentional or caused by misuse of items.

YOUR RIGHT TO CANCEL OR CHANGE YOUR BOOKING

5.1 You will not be due any refund should you cancel your booking.

5.2 Re-scheduling your booking may be possible, but only at the discretion of the Quiz Room branch manager. Rescheduling is free of charge provided you inform us at least 3 days in advance of your original booking date. If less than 3 days’ notice is provided, we reserve the right to charge a $20 rescheduling fee per room booked. If, for whatever reason, we are unable to accommodate your booking on an alternative date, you will not be due a refund.

5.3 In certain circumstances, we may need to cancel your booking. If we do so we will use reasonable endeavours to contact you as soon as possible. You shall be entitled to a full refund of the price you paid at the time of booking. Alternatively, you may reschedule your booking for another date, within 30 days of the original booking.

5.4 Similarly, we may make changes to the Quiz Room experience such that it differs from that as advertised when you booked. If the changes we make are significant, we will use reasonable endeavours to contact you as soon as possible. In such circumstances, should you not wish to proceed with your booking, you shall be due a full refund of the price you paid at the time of booking.

5.5 In the circumstances set out in 5.5.1 to 5.5.3 we may cancel this agreement and you shall not be due a refund:

5.5.1 you or any participants do not complete the player profile registration form;

5.5.2 if, in the opinion of any of Quiz Room’s staff, you or any participants are intoxicated or are behaving in a disturbing, aggressive, abusive or threatening way towards either Quiz Room staff or any other customers;

5.5.3 you or any participants do not participate in the Quiz Room experience in accordance with the safety rules and advice provided to you by members of our staff prior to, or during, the Quiz Room experience; or

5.5.3 you arrive 30 minutes or more later than your booked time. In which case, the booking becomes a no-show and entry will be declined.

HOW TO CANCEL YOUR BOOKING

To inform us that you would like to cancel your booking with us, please use the contact details set out on the website.

IF THERE IS A PROBLEM WITH THE QUIZ ROOM EXPERIENCE

6.1 We are under a legal duty to provide the Quiz Room experience in conformity with this contract. Nothing in these terms will affect your legal rights.

6.2 Should we deliver the Quiz Room experience in a way which is significantly different from that as advertised when you booked, or during your participation the Quiz Room experience is subject to significant technical faults (such that you are prevented from being able to complete the experience, or your experience is significantly impaired) you may ask to participate in the experience again on a different date or request a refund.

PRICE AND PAYMENT

7.1 The price of your booking (which includes GST) will be the price indicated on the booking and payment pages of our website at the time you place your booking. Once your payment has been processed, we will also send you an email receipt confirming how much you paid. We reserve the right to change pricing at any time. To the extent that we do amend the price, the price paid for any booking prior to the price change will be unaffected and you will not be due are fund or required to pay any additional sums.

7.2 To the extent that you bring less players to the Quiz Room experience than booked, the price difference will not be refunded. Please note that there is a minimum of 4 players required for any game.

7.3 If more people attend the game than are booked (up to 18 persons a room)the extra can be paid prior to arrival (call us to add the additional person on +61 2 9262 3184 or upon arrival at the game).

7.4 We accept payment by Visa and MasterCard credit and debit cards. Payment must be at the time of booking, and we will not accept your booking unless it has been paid for in full.

7.5 You accept that the Internet is not fully secure. Quiz Room will take all appropriate steps to protect the security of any payment and debit / credit card information though Quiz Room shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

8.1 Quiz Room shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, a rising out of any use of the website.

8.2 Each player will be instructed before their game by their assigned Game Master. After learning the rules of the game, each player will participate in the game at their own risk. Quiz Room is not liable for any (personal or equipment) damages caused by game play, game room misuse or not following the rules described before the game

8.3 Subject to clauses 8.1 and 8.2 our total liability to you, howsoever arising under or in connection with the contract, shall be limited to 100% of the price paid or payable by you under the contract.

HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1 We will only use the personal information you provide to us as set out in our Data Storage policy on our website.

OTHER IMPORTANT TERMS

10.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

10.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

10.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4 If we do not insist immediately that you do anything you are required todo under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

10.5 All names, designs and slogans used on the website, in any marketing and at the premises are the copyright of the Quizz Room group registered with the Paris Trade and Companies Registry under number 841 563 042 and its owners. No use or reproduction of any kind is allowed unless expressly authorised inwriting.

10.6 These terms are governed by the law of New South Wales for QUIZ ROOM SYDNEY PTY LTD and the law of Western Australia for QUIZ AND VIRTUAL ROOM PERTH PTY LTD.

MAKING A COMPLAINT

Quiz Room is committed to providing a high-quality service to its customers and we really hope you enjoy your Quiz Room experience. However, if you are unhappy about any part of our service we would like to hear from you. You can contact us at sydney@quiz-room.com or perth@quiz-room.com with details of your complaint. We will endeavour to get back to you within 10 working days.
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Personal Data Protection

PREAMBLE

1.    Quizz Room takes great care in the management and protection of your personaldata.
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2.     As part of its activities, Quizz Room providesconsumers with ane-commerce service accessible from the websitewww.quiz-room.com (the "Website") through which Quizz Room offers thesupply of services (the "Services") relating to the reservation ofleisure rooms (the "Rooms") in order to conclude sales contracts (the"Contracts") with a consumer (the "Purchaser"), under theterms of which Quizz Room makes one or more Rooms available to leisureparticipants (the "Participants").

3.     To ensure its service, Quizz Room collects, via itsWebsite and in its premises, personal data on users of the Website (the"Users"; including Purchasers) and Participants. 

SUBJECT

The purpose of this document is to inform you about the way Quizz Roomcollects, uses, processes and transmits your personal data. 

DATA CONTROLLER

1.¬†¬†¬†¬† The data controller is Quizz Room, a simplifiedjoint-stock company with a capital of ‚ā¨1266.00, registered with the Paris Tradeand Companies Register under number 841 563 042, whose registered office is at9 rue Gu√©n√©gaud, Paris 75006.

2.     Quizz Room undertakes to comply with the provisionsof Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personaldata.

DATA COLLECTED

1.    The data collected by Quizz Room can be directlytransmitted by:
-       the User when browsing the Websiteor when forming and executing an order for products (the "Order");
-       the Participants, before or on theoccasion of their visit to the Quizz Room premises.

This information include surname, first names, postal address, e-mail address,telephone number, date of birth and areas of interest.

Quizz Room may also collect pictures of the Participants, captured during thegame, after obtaining the Participant's agreement.

2.    Quizz Room may collect the above-mentionedinformation about the Participants through the Purchaser in the context of theexecution of the Contract.

3.    Quizz Room may also collect data via Cookies. Acookie does not personally identify a User but allows its issuer to recognizethe User's terminal and to collect a certain amount of information relating tothe navigation carried out from this terminal. The User is invited to consultthe section below dedicated to Cookies.

4.    Quizz Room can also collect data through standardInternet technologies such as Scripts and then Pixels. These technologies makeit possible to collect information relating to the use of the Quizz RoomWebsite, the presence of cookies on the User's Terminal, the reading or not ofe-mails sent by Quizz Room and the clicks made on the links contained in thesee-mails. 

PURPOSES OF COLLECTING PERSONAL DATA

A. Legal basis for data processing

1.     Quizz Room collects and processes your personaldata in accordance with the legal basis provided by laws and regulations inforce:
a.   Performance of the contract -example: processing and execution of an order; opening and management of aQuizz Room account in order to be able to display the name of the Participantson the leisure desks, to avoid asking the same questions several times or topropose questions adapted to the profile of the Participants and thus toexecute the best possible execution of the contractual services provided byQuizz Room;
b.   Fulfilment of a legal obligation -keeping invoices;
c.   Legitimate interests pursued by Quizz Room- such as processing for commercial purposes, for fraud prevention or to preservethe security of computer networks and, in any case, in respect of your freedomsand fundamental rights that prevail over the legitimate interests of QuizzRoom;
d.   User consent.

B. Purposes of Quizz Room

1.     Quizz Room collects and saves personal data ofusers to carry out the following treatments:
Treatments :

 Management :
-     of the customer account
-     of the shopping cart
-     of orders
-     of the customer relationship
-     order tracking
-     the leisure profile of the Participants
-     of the after-sales services
-     of the reinbursements

Recording of exchanges between customer service and consumers

Video surveillance and sound monitoring of recreation rooms

Customer Satisfaction Management
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Fight against fraud during the payment of the order and management of unpaid orders

Operations of statistics, analysis, selection and segmentation of customers

Sending targeted commercial offers by email, on social networks, on other websites or any other medium

Personalization of the sites according to the user's affinities
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Pictures of Participants
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Measurement of site traffic
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Provision of sharing tools on social networks
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Sharing information with business partners

Legal basis
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Performance of the contract
Quiz Room's legitimate interest







Quizz Room's legitimate interest: improving service quality

Quizz Room's legitimate interest: improving the quality of the product and service offer

Performance of the contract
Quizz Room's legitimate interest
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Performance of the contract
Quizz Room's legitimate interest

Client consent
Quizz Room's legitimate interest

Client consent



Client consent



Client consent

Client consent

Client consent

Performance ofthe contract
Client Consent for Prospecting Transactions

2.    For the processing of data requiring User consent, the User has the option ofwithdrawing consent by sending a request to contact@quiz-room.com. 

TRANSFER OF PERSONAL DATE

A. General

1.     Personal data collected and processed by QuizzRoom may be transmitted to:
-     Quizz Room partners who can process them ontheir behalf (the "Recipients"),
-     Quizz Room's partners who can process them onbehalf of and according to Quizz Room's instructions (the"Subcontractors").

2.     The recipients are:
-     the professional staff of Quizz Room,
-     the police authorities in the context ofjudicial requisitions concerning the fight against fraud,
-     customs services in case of delivery abroad,
-     commercial partners and in particular marketing andadvertising agencies.
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3.     Quizz Room can use subcontractors for the followingoperations:
-     secure payment on the Site,
-     the fight against fraud and the recovery ofunpaid debts,
-     the management of instant messaging, telephonecalls, their possible recording and the sending of postal mail,
-     the personalization of the content of the sites,
-     carrying out technical maintenance anddevelopment operations for the Quizz Room website and information system,
-     the collection of customer reviews,
-     the dispatch of commercial prospecting emails.

4.     Quizz Room may also share personal data in the eventof a subsequent change in the structure of the Quizz Room company, inparticular in the event of the sale, transfer or merger of the company or partof it. Quizz Room will then ensure that the other party complies with the lawsand regulations inforce regarding the protection of personal data. 


B. Transmission outside the EU

1.     The data collected by Quizz Room is stored inthe European Union.

2.     However, for the purposes set out above, personaldata may be transferred to companies located in countries outside the EuropeanUnion.

3.     In this case, Quizz Room ensures that personal datais only transferred outside the European Union to third countries ensuring anadequate level ofprotection and recognised as such by the European Commission,companies certified under the Privacy Shield orcompanies guaranteeing an adequate level of protection through the existence ofbinding corporate rules, otherwise known asBinding corporate rules.

4.     For example, the exploitation of personal data inconnection with social networks may result in a transfer to the United States.

5.     Users are invited to consult the pages of socialnetworks relating to the protection of personal data.  


USER RIGHT

1.     In order to ensure user control over personaldata, Quizz Room guarantees the proper exercise of the rights available tousers.

2.     Thus, every natural person has the right to exercisethe following rights:
-     Right of access to treatment
-     Right to object to processing
-     Right to rectify the processing
-     Right to limit data processing
-     Right to oppose profiling
-     Right to data portability
-     Right to deletion

3.     The persons concerned by the processing of personaldata can exercise their rights with the company Quizz Room :
-     By post: 9 rue Guénégaud, 75006 Paris, France
-     Electronically : contact@quiz-room.com

4.     The application must be accompanied by proof ofidentity.

5.     Quizz Room has a period of one month to reply fromreceipt of the request. A 2-month extension is possible, depending on thecomplexity and number of requests, provided that the person concerned has beeninformed within the initial one-month period.

6.     In the event of exercising a right to object tomarketing profiling, the user is informed that he will continue to receivecommercial solicitations, but these will be less relevant and will no longer betargeted according to his interests.

7.     If there is no reply or an unsatisfactory reply, thedata subject may refer the matter to the supervisory authority of his countryof residence (in France: CNIL.FR). 


DIGITAL EXTINCTION

1.     The user has the right to set guidelines for thestorage, deletion and disclosure of his data after his death. These guidelinesmay be general (concerning all processing of personal data) or specific(concerning only specific data processing).

2.     The user may formulate advance directives at thefollowing address: contact@quiz-room.com. 


DATA STORAGE PERIOD

1.     The data processed are kept for no longer thanis necessary for the purposes for which they are processed.

2.     The starting point of the storage period for personaldata differs depending on whether the User is a Purchaser and/or Participant("Customer" User) or not ("Prospect" User):
-     Customer: the starting point of the storageperiod is the date of the last purchase or the last participation in a leisureactivity proposed by Quizz Room ;
-     Prospectus: the starting point of the storageperiod is the date of account creation.

3.     Certain types of treatment are subject to a specificshelf life. For example, invoices related to purchases are kept for 10 years;personal data collected when creating a Quizz Room account or a"Participant" or "Player" profile are kept for 5 years fromthe last activity; data related to the execution of an order are kept until 5years after the end of the performance of the obligations; personal datacollected during navigation on the Site are kept for 9 months from the lastactivity; personal data collected during the provision of the service known as"Personalized Questions" are kept until 3 months after their communicationby the Purchaser.


DATA SECURITY

1.     As the data controller, Quizz Room carefullymonitors the security and confidentiality of the data collected and processed.

2.     Quizz Room benefits from appropriate securitymeasures to ensure the safety of the buildings housing its systems, thesecurity of the computer system to prevent external access to personal data andhaving secure copies of your data.

3.     Quizz Room takes great care in selectingsubcontractors according to their ability to ensure the security of theprocessing by appropriate measures.

4.     Quizz Room does not collect bank details fromPurchasers, as they are redirected to the payment provider Stripe. Quizz Roominvites the Purchasers to consult the page relating to the protection of personaldata of the said provider
https://stripe.com/en-fr/legal#section_d.

DATA COLLECTED BY SOCIAL NETWORKS

1.     Quizz Room proposes to use social networks toimprove the commercial relationship and to offer you targeted advertisingoffers on these networks.

2.     The use of social networks to interact with QuizzRoom is likely to result in data exchanges between Quizz Room and these socialnetworks.

3.     Quizz Room invites you to consult the personal datamanagement policies of the various social networks to find out what personaldata may be transmitted by them.  


COMMERCIAL PROSPECTION

Quizz Room can use your contact information to send you targetedadvertising, notably by email and SMS.
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A. Prospecting by email and SMS

1.     The preliminary and express consent of the useris required priori to sending commercial prospecting by electronic means.

2.    When creating a customer account on the Site, theconsent of User is expressly requested in order to :
-     send Quizz Room offers by email,
-     send offers from Quizz Room's partners to whomyour contact details would be sent,
-     send Quizz Room offer SMS.

3.     Except for the exceptions detailed below, Quizz Roomwill not send you personalised solicitations by email or sms if you have notconsented to it.

4.     In the absence of any preliminary, express consentfrom the User, the User may however be targeted by commercial offers if he hasalready made a purchase via the Site provided the commercial offer deals withsimilar products or services.

5.     In any case and at any time, the User has thepossibility to block the receipt of these solicitations by carrying out thefollowing actions:
-     For email solicitations, by clicking on theunsubscribe link inserted in each email;
-     For SMS solicitations, by sending a messagecontaining only the words "Stop SMS" to the number indicated in themessage.

B. Advertising retargeting

1.     Quizz Room may use the services of third-partycompanies whose role isto identify Internet users who have already visited ourwebsite and to send them personalized e-mails.

2.     These companies use cookies to distinguish users andthen to personalize the advertisements that these users receive based on theirbrowsing history.

3.     This mechanism explains that a user who has browsedthe Quizz Room website can receive an advertising email without having givenhis email address to Quizz Room.

4.     This processing may involve partners who havealready collected your e-mail address, as well as your consent to allow thesending of advertising. In this case, you may object to this type ofprocessing. Currently, Quizz Room does not use third party partners.

USE OF COOKIES 

A. General

1.     Cookies are trackers placed on your device(computer, tablet, smartphone, etc.), particularly when you consult a websiteor read an e-mail, which enable you to monitor browsing or analyse thebehaviour of the Internet user in order to facilitate navigation and activatecertain functions.

2.     There are two types of cookies:
a.   The first party cookies deposited by Quizz Room for the purposesof navigation and operation of the site;
b.   Third party cookies deposited by third party partner companiesin order to identify your areas of interest and to send you personalized offerson our site. These tracers are directly managed by the companies that publishthem and must also comply with data protection regulations. 


B. Purposesof the use of cookies, tags and tracers

Quizz Room may use first party Cookies or third-party Cookies for thefollowing purposes:
-      Allow the use of the main features of the Site(Quizz Room cookies essential to the use of the Site);
-      Adapt the presentation of our site according tothe terminal used and/or according to the affinities of each user;
-      Memorize information related to a form you havefilled out on our Site ;
-      Allow users to access reserved and personalareas on the Site ;
-      Implementing security measures ;
-      To establish statistics and volumes of frequentationand use of the elements composing our services (audience measurement cookies);
-      To share information with advertisers on otherwebsites and to offer advertisements that are relevant and in line with yourinterests (advertising cookies);
-      Share information on social networks (sharecookies to social networks).

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C. Setting up the deposit of cookies, tags andtrackers

1.     Quizz Room collects your consent prior to anydeposit of advertising cookies, audience measurement and sharing to socialnetworks.

2.     At any time, the user can change his or her cookiepreferences in the following ways:
a.     Browser settings:
-¬†¬†¬†¬†¬†Safari‚ĄĘ :¬†https://support.apple.com/fr-lu/guide/safari/sfri11471/mac,
-¬†¬†¬†¬†¬†Chrome‚ĄĘ:¬†http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647¬†,
-¬†¬†¬†¬†¬†Firefox‚ĄĘ:¬†http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies¬†,
-¬†¬†¬†¬†¬†For Opera‚ĄĘ:¬†http://help.opera.com/Windows/10.20/fr/cookies.html

b.    setting up your smartphone's operating system :
-       iOS :https://support.apple.com/fr-fr/HT201265
-       Android: https://support.google.com/chrome/topic/3434352 

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